True Stories | So welcome, so true

Pietro’s Italy is proud to enjoy the respect and appreciation of all Customers that have visited Italy by relying on our services and happy to share their unique experience to other fellow travelers.


"My friend Pietro brings the magic that realizes our dreams of Italy, he is the key to the exclusive wonders that can be found here... thanks Mr.Italy!"

Daniel McVicar (American actor)

“My celebrity client recently called and asked me to plan a nine day trip to Italy in two days. I immediately called Pietro at vip@pietrositaly.com and the following day he had the complete trip planned and confirmed. He delivered the documents and escorted my VIP client through his entire trip from the airport in Naples, 3 cities and again through the airport in Rome on his departure. He got them upgraded, provided tours, transfers from city to city and a complimentary dinner in Rome. Both the client and I appreciated the quality of the service he provide.”


“Thank you so much. We have never had a better trip and stay in Italy. I lived here in in Italy for 6 years my husband 2 years. We come back about every other year. You have made our trip a dream come true for our children. Thank you. We look forward in working with you again on our future travelsus.”


“Many of our friends have inquired about our trip, we tell them it was outstanding, seamless, and we can’t wait to go back. We have shared your information and tell them to plan their trip you. I knew within a few days it was going to be a great Italian vacation when Jim said, “next time we come to Italy we will….”.  If he wants to do it again you know it was outstanding! Thank you so much! We look forward to meeting you again, maybe you can visit us in Dana Point.”


“We did want to express our sincere appreciation for the outstanding service we received throughout Italy. Planning a trip for 9 people covering 5 different hotels and visiting 12 cities in 3 weeks is no easy task. Our reservations were flawlessly handled. There is no substitute for your experience in Italy and the many personal relationships that you have with the restaurants, guides and hotels. Everywhere we went we were treated like friends of the family. Anyone that goes to Italy without your guidance would be making a mistake. I can’t wait to do Sicily. Thanks again for a truly memorable family experience from the Vastano and Angarella families.”

Vastano and Angarella families

“We had a fabulous time, all the hotels were wonderful, comfortable and charming and all the restaurants that we were able to go to were delicious and everyone sends their greetings because everyone knew who you were! It was very enjoyable and comforting to be welcomed and cared for with such kindness and warm hospitality. All the drivers were on time and very helpful with our luggage and bags. Thank you, again, for making our wonderfully fantastic adventure possible!”

Rob, Maria and Eimie

“Jason and I wanted to take the time to thank you so much for all of your attention and assistance while we were on our honeymoon. From the first call we received from you at the Quissisana we knew were in good hands and had nothing to worry about for the rest of the trip. The cellphone you provided us was a life saver! We got lost in the car and the international phone we brought did not work- without your phone who knows where we would be right now! Your speedy email reply and action in Positano regarding dinners was truly appreciated and helpful. Finally, the treats you threw in (gondola ride and aperitifs in Juliet’s backyard) were so special and highlights of our trip.”

Kelly & Jason

“I am a travel consultant that specializes in Italian holidays so my reputation is on the line each time I organize a trip. What can I say about Pietro ? He gives truly superior service and goes the “extra mile” for every one of my client’s. I have been using Pietro’s services for several years now and can honestly say. I would never go to anyone else for my needs throughout Italy. He personally calls to check on clients and to welcome them to Italy. Such a joy to work with, words can’t impress how great he and his team are! You must give him a try because once you do you will never work with anyone else… I am truly a fan!”


“Pietro of Pietro’s Italy created a private and extremely detailed Italy itinerary for very important clients of mine. My clients requested many specific services and Pietro handled all the details to perfection. If I had a Pietro for every destination that I sell, my life would be worry-free. I recommend Pietro’s services without reservation. Thank you Pietro.”


“Whenever I have a booking for Italy my first call is to Pietro. His expertise and knowledge of Italy, main stream and off the beaten path, have created many fabulous vacations for my valued clients. They always come back with smiles and fantastic memories. Ciao bello Pietro! Thank you!”


“Working with Pietro of Pietro’s Italy has been a dream come true. Pietro’s professionalism and caring for both my client and myself is an example of how a tour operator can help to maintain client loyalty for a travel agent. I wouldn’t hesitate to use and recommend Pietro for all and any of my travel needs to Italy.”


“Dear Pietro, as you know, my clients are very important to me and I only work with suppliers I really trust & I know that they will take care of my clients. I have worked with you over five years and thanks to you my client’s think, that I am the BEST. You have done an outstanding job in finding the right accommodations from 4 – 5 stars, found cooking classes for my challenging guests, offered great accommodations when everything was sold out along the Amalfi Coast & came up with a private yacht. My clients were treated with respect and welcomed at the properties you had reserved.Thank you again for your making me look so good to my valued clients.. Best regards.”


“I have been a Travel Agent for over 27 years and No Tour Operator has given us the personalized Service and Attention to Detail that Pietro’s Italy has provided us with. From the moment a client arrives and they get a welcome call they know they are being treated above the norm, Travel has become more stressful and when our clients are in Pietro’s hands their way is paved for a smooth and wonderful trip. I am very grateful that we have their services and Highly recommend them , your Hotel , your Tours, to that special Dinner location , you can rest easy and know all is being taken are of.”


“I recently contacted Pietro because I had a client that wanted “the world” in Italy for a very special day. Other tour operators either discouraged, did not recommend, or were not willing to accommodate, what my clients wanted which was a private driver picking up my clients in Florence and giving them the experience of visiting the Villages of Cinque Terre, the marble caves in Carrara, and Pisa-all in one day. He definitely performed an “over and above” service, which exceeded all expectations. My recommendation for Pietro is from personal experience, as I needed the help, and he was the only one who came through. And..as a result of Pietro, I have these clients forever”


“For a distinctive, bespoke experience produced by the classiest gentleman in Italy….Pietro’s Italy is perfection”

Sonam & Anil

“Pietro and his team took care of every detail perfectly, and made us feel like we had a close friend in Italy to rely on any time we had a question. From the minute we touched down in the airport, we were treated like welcomed VIP’s by everyone we encountered. This treatment continued throughout Sorrento, Positano, Amalfi, Capri, Florence, Chianti and Rome. Pietro’s contacts and influence reached across the entire country and spanned everything from accommodations, ground transportation, and specialty driving tours, to museum guides, wine tasting, shopping, restaurants and hidden gems that we never would have found.He is truly amazing at what he does.”


“Hi Merri Lou, Many thanks for making my prize trip to Rome such memorable! Both my husband & I felt well-pampered from the time we landed at the airport, to the excellent choice of the Hotel Hassler at the top of the Spanish Steps, that greeted us with a Sunday live opera singing shortly upon our arrival, uniquely creative &; delicious vegetarian meal at the 3-star Michelin La Pergola to our professional tour guide Tiziana together with the highly attentive chauffeur Andrea all made our stay in Rome a truly blessed experience! What is most impressive is the daily follow- up call by Pietro whose attention to details such as providing me with a local mobile phone Enclosed please find a snapshot of the trip.”


“Hello Pietro, We wanted to thank you for all of your help with our Italy trip last week. Everything was wonderful, the guides were great, and the food was delicious. We definitely appreciated your guidance and expertise. Thank you again for a wonderful and memorable trip!”

Bice Family

“Hi Pietro, I just wanted to let you know that I received an email yesterday from Mrs. McCormick. She said that she had a very nice experience with their driver and that their guide at the Vatican was fantastic! She enjoyed how knowledgeable and engaging the guide was and that she had a wonderful sense of humor as well.
The entire family was very happy to spend their time with her. Thank you so much!”


“I can highly recommend your personal customer service both to the travel agent and clients”


“Immediate response to my requests, service is great!”


“I highly recommend “Pietros Italy” for the ultimate experience in Italy”


“Pietro and his Pietros’ Italy travel service is nothing short of exquisite. Pietro and his wonderful, professional team exceeded our expectation over and over again. His attention to every detail was unsurpassed down to each individual transport and exceptional private tour guides. We can honestly say we wanted for nothing and thoroughly enjoyed everything he meticulously planned for our amazing Italia adventure. One more that one occasion he surprised us with a complimentary dinner at an amazing local restaurant, he also provided us with a cell phone with a direct line to his Italy based staff. Pietro himself checked in with us routinely to ensure everything was to our satisfaction.”

Ellen and Nancy

“What an amazing trip you so thoughtfully planned for our family. We have so many wonderful memories and hundreds of pictures to remind us of all of the special people and places we met and visited.Thank you is hardly enough of a way to say thank you for opening our eyes, hearts, and minds to your culture. It definitely is “Pietro’s Italy”. Needless to say we will continue to spread the word about our trip to our friends and family. Arrivederci for now Pietro.”

The Raabes

“Pietro’s Italy Highly recommend Pietro Navarra of
Pietro’s Italy…just put together a superb “last minute” package for four ladies to Italy…was PERFECTION…and he kept in constant touch with me so we could make adjustments as needed…. Clients had some unexpected percs that Pietro added also…
HE WAS GREAT!!!..and they were completely happy!!!”


“Hi, Pietro….I just received a wonderful report from the Hearn family. They absolutely loved their trip and were so grateful for your follow up with them during their stay. They said that they “couldn’t have asked for a better trip”…..Everything was seamless!! Mr. Hearn said that the guides were personable, knowledgeable and great with their son. Pietro, I am so impressed and thrilled with your services! Molte grazie!”


“I had a wonderful experience working with Pietro’s Italy. Pietro is the owner of the company. Arranges FIT for up scale clients, groups and individuals. My clients met and were greeted on time, by a local representative. Pietro called the client directly, few time through out the 10 days vacation to make sure everything was going well. Pietro even arrange a birthday dinner with a personal birthday cake for my client’s 11 year old daughter. The personal touch and care, implacable service, and knowledge were top notch. I would be happy to recommend him and defiantly work with him again.”


“Pietro, Marie and I want to thank you for all of your help during our recent trip to Italy. Everything was truly outstanding. We also wanted to thank you for helping make the renewal of our vows the highlight of our trip. We are very happy that you could join us and appreciate you being with us for dinner afterwards. Lastly, I wanted to let you know that one of my colleagues, Kathy Skero, was in Italy a short time before us. You also helped with her trip. We both had Tiziana as a guide in Rome. (small world). Once again, I wanted to say thanks. We look forward to seeing you the next time we are in Italy. If you ever come to NY, please be sure to look us up.”


“Just wanted to say Thank You for the wonderful memories of Italy. You took such good care of us and introduced us to so many wonderful people.”

Phyllis & Pat

“The Morgans loved the trip and the special services your company gave them. The feedback you give on the client’s tours is wonderful.  It is nice to know things are going well while the client’s vacation is in progress. You have been wonderful to work with on this trip as well as my group of ladies that added tours at the last minute.  I appreciate your prompt and excellent service and I will contact you for any Italy plans I have for future clients.”


“My clients just returned from their first trip to Italy, and were filled with praise for Pietro’s Italy. They asked to have everything done for them, Hotels, private tours and tranfers. The tour program you put together was outstanding in every way. All of the drivers were very professional and the guides in Rome and Sienna were excellent. We all loved the hotel in Siena! I talked with Pietro a couple of times when he called to make sure everything was to our satisfaction. That’s the first time I’ve ever experienced that level of exceptional service. I thank all the our US agents who recommended Pietro’s Italy so highly; they exceeded all expectations!”


“The trip was absolutely amazing!! Not only was everything seamless, but it was first class! The hotels were great, the excursions fun, unique and appropriate, the guides knowledgeable and Pietro even met us for lunch one day. He had such attention to detail that we had a guide to even take us from the train to our bus, the plane to the baggage terminal or the hotel to our gondola ride. We never had to guess where to go or what to do next. Not only was the service impeccable, but Pietro developed an itinerary that was fun for all of us. That is no easy feat when I had children from age 8 to 22 with us.”

Chuck and Angela

“Ciao Pietro, We wanted to send you a thank you for the spectacular trip we had in Italy this past June. All was a perfect trip for our first time overseas. The children (ages 14 and 8) loved the trip and would have liked to stay longer.  All restaurant recommendations were delicious and the hotels were exactly what we wanted. Your guides were very well educated and made our stay even better. We really appreciated you contacting us and making sure we were happy and everything was going well. We will highly recommend your service to our friends that will be traveling to Italy. Thank you for helping our family make memories of a lifetime!”

Swenson family

“Everything was fantastic. The Villa, the chef meals, Pietro’s surprises,private tours, drivers provided for us were exemplary They were professional knowledgable, friendly.  The tour company we used for the day-trip to Rome was good, but not nearly as good as Pietro’s. No significant problems or anything, just a dip in overall competence and professionalism from Pietro’s very high standards. As you can tell, we were highly impressed with Pietro’s, as well as with the villa.We had a wonderful time in Italy!”


“Pietro was very professional and his team was always available. The tour guides were very knowledgable and professional. The drivers were timely and curtious. We would definitlely recommend Pietro and will use him in the future. Thank you Pietro for the wonderful time you made us have. We cannot thank you enough to have made this vacation memorable.”

Zeinab and Dan

“Hi Angie, It was a wonderful trip. Arrangements could not have been more perfect. The guides were excellent, the drivers as well.  We loved the apartment and it worked so well for us as a place to unwind after our very full and busy days.  My children and grandchildren enjoyed all of it. The trips to Pompeii and Orvieto were a hit, as were the ancient ruins which my grandson loved -and also gladiator school! I’m impressed that Pietro kept you so well updated. He called me as well. All of his people and all arrangements were topnotch, including many delicious lunches. Thanks so much for making this happen and please convey my gratitude as well to Pietro. Excellent!”


The trip was excellent! Everything worked as planned. Service was outstanding from beginning to ending. The local Concierge was really helpful. A great idea! Our agent’s itinerary suggestions were fantastic. Guides were very knowledgeable and drivers helpful and polite.

Hard to point one or two. I would like to emphasize that the trip was an introduction to Italy for our teenager son. My wife and I have traveled to Italy many times before. However, even for us was an unique experience. We have never been before to Castillon del Bosco (Tuscany), Bologna, Portofino, and Lake Cuomo. So, these places caused a big impact on us. They are worth visiting, besides Rome, Florence, and Venice.

Definitely I would expend more days in each of the cities we visited, especially in Lake Cuomo area. Three days there were not enough at all. Not to mention Tuscany and the exclusive Castiglion del Bosco. Overall 27 days in Italy at some point, seems really a short trip.


I asked our Italy travel specialist to help my wife & I celebrate a memorable 25th Anniversary, and he pulled out all the stops. From the moment we landed in Venice and where met with a guide, to our drop off at the Rome airport to return home by our driver (he was amazing) it was truly a A-LIST trip. All the guides, drivers, and hotels where fabulous. 8 days in Italy (Venice, Florence, and Rome). Well done to his entire staff.

Had such a wonderful time with our guide in Venice for our “private boat tour” to Murano, Burano, and Torcello. Such great conversations with our driver in Florence to see the Tuscany country side and cities, and our guide in Rome (so sorry I cannot remember her name) and our driver. I cannot leave out my Chef instructor who not only taught me how to cook pasta, fish, desserts, salads, but made me feel so welcome in school, shopping with her, and feeling like I was family! Matter of fact, I hope I can come see her again!


This Italy travel specialist and his staff did an amazing job for us. They planned a trip to the Amalfi coast in Italy for us. The hotels were incredible, and the tours they set up, along with their tour guides were top notch. Their knowledge of the area – the hotels, restaurants, and activities was extremely extensive. The service they provided was very prompt and thorough.

Highly recommended!

We did four different “tours” that our agent set up. All were amazing, but probably our favorite was a boat trip to Capri.


I travel a lot and have been in 7 continents, I prefer to travel in luxury style whenever I can. I have several high end travel agencies been providing very good service for me over the years, I try to use the service through Zicasso out of curiosity this time as I always look for perfection to enhance my travel experience. I have to say that Pietro’s Italy has done a very good job for us and we had such a good time that we want to use his service whenever we go back to Italy, also we want to go back more often because the great experience we had with Pietro’s Italy. Pietro plans the trip with attention to details, the itinerary is well planned with good choice of hotels, restaurants and tour programs. We are very impressed that he provides local cell phone with local wifi portable modem, so we are able to communicate with rest of the world wherever we are. The moment we landed at the airport and someone was right at the airplane gate to welcome us, they took care of the baggages and arranged the driver to pick us up right at the curb. We were well taken care of throughout the trip, 24 hours local concierge service is available for us with phone call or email. The drivers throughout the whole trip were all responsible and attentive, they kept close communication with the local concierge to make sure that everything was customized for us. One driver noticed that we liked to eat seafood more and he informed the concierge to modify our restaurant choice accordingly and the other driver found out that we didnt like to drink wine that much, he informed the concierge to change the program for us immediately. The guides were very knowledgable and pleasant, they took care of us with the best interest in mind. Pietro personally paid close attention to everything during the entire trip and ensured us to have a good time and the best experience in Italy. We felt so relaxed and safe during the whole trip, it was a world class experience and we definitely want to visit Italy more and continue to use Pietro’s Italy service. We are planning for a trip to France next year, we will use Zicasso’s network to plan it. I am glad that I found a network that the travel specialists specialize in each country with great knowleage, I will continue to use Zicasso if our experience will as good as Pietro’s Italy.

The most enjoyable part is that we were able to meet and to talk to the owners of the restaurants and lemon groove and the farm, most of them are family owned with long history from several restaurants, so we learn quite bit of history from them and also felt the passion from them. They all wanted to make sure that we had a good time there. The most memorable part is that we got to appreciate the beautiful landscaping in Tuscany and Umbria, as well as the amazing boat trip from Sorrento to Capri.

the trip was very well planned and I wouldn’t do anything differently, I will visit other area in Italy and try more local authentic restaurants next trips. I surely will make Italy as my second home as long as Pietro plans the trips for us, haha.

Caroline and Jackie

Dear Pietro’s,

My husband and I booked a three week Italian vacation through your company, dating from July 12th through August 2nd this year. We would like to commend you, and your staff for the most wonderful vacation!!

The entire collaborative staff in Italy were extremely courteous, accommodating, and knowledgeable. Our tour guides included Katalina in Venice, Franklin in Verona, Elana and Jonathon in Florence/Cinque Terre, and finally Tatiana based in Rome. Another person deserving high recommendation was Andrea our driver in Rome, who graciously helped us with additional transportation needs secondary to the cancellation of our departure flight.

Thank you, and when we return to Italy we will be in contact with Pietro’s!!

David and Jan Grubic

A truly memorable evening. THANK YOU for showing us how the locals dine. It is apparent to me there is a good reason for your success. The city is unique.

All the best to you


Dear Pietro,

Gala and I had a marvelous time. You made us feel like family. Thank you for a welcome we will never forget. The picture will evidence a memory we will never forget.

Our everlasting thanks,



Marie and I want to thank you for all of your help during our recent trip to Italy. Everything was truly outstanding.

We also wanted to thank you for helping make the renewal of our vows the highlight of our trip. We are very happy that you could join us and appreciate you being with us for dinner afterwards.

Lastly, I wanted to let you know that one of my colleagues, Kathy, was in Italy a short time before us. You also helped with her trip. We both had Tiziana as a guide in Rome. (small world)

Once again, I wanted to say thanks. We look forward to seeing you the next time we are in Italy. If you ever come to NY, please be sure to look us up.



Deborah –
First, let me just say that our trip was beyond FANTASTIC. We loved every single piece of the plan….the hotels….tour guides…restaurants.

Overall Feedback:
– You listened. You clearly heard the points we were saying about our preferences and priorities. Well done!
– Pietro – was great to know that he was there, didn’t need to contact him at all. He was very kind to send us bottles of Champagne and also pay for our dinner the last night (I think the first night at il Profeta was supposed to be complimentary, but it was not….we don’t mind, I just wanted to make sure you knew).

– Four Seasons was phenomenal. The walk into town was not far and we LOVED the grounds, service and food
– Tour guide, Marco, was wonderful. Focused on areas of preferences and not “run around and see this”
– We changed dinner reservation for second night to Buco Lapi which was delicious. Il Profeta was delicious as well. One of chad’s favorite dishes the whole trip.
– Driver service from Florence to Montalcino (and driver) was amazing. Friendly and helpful.

– Castello Banfi was fabulous. One of the highlights of the trip. Room and the grounds were perfect
– Dinner at their restaurant was one of the best overall dinners we had in Italy.
– Vineyard Tours – each were amazing. Loved Il Potizzine and Il Cocco the most.
– Cooking class at Banfi was one of my highlights. Chef Domenico was great and we had so much fun learning and cooking.
– We cancelled our last nights dinner reservation and just stayed at hotel since we just wanted to enjoy the property.

– Tour guide was GREAT! we saw A LOT in one day, but it was SO worth it.
– Dinner at La Pergola was more memorable than Terraza dell Eden.

– Hotel was beyond fabulous. Service, room, balcony..all great.
– We didn’t mind not having a beach….we enjoyed the sun deck.
– Tour guide was wonderful….she was brief and showed highlights (again, was perfect for us).
– Capri and private boat were the highlight for me. Loved the boat and the stops…skipper was great! loved having the ability to direct what we wanted. Could’ve stayed on the boat for another three hours!

Overall, the trip was just phenomenal. All the recommendations were perfect for us.

Please share our feedback with Pietro and please thank him for all the champagne along the way. WE ENJOYED EVERYTHING!!!

PS – we have referred you already to two friends of ours. So they might be in touch soon!


My clients (a family of 7 adults), just returned from their first trip to Italy, and were filled with praise for Pietro’s Italy. They asked to have everything done for them. We booked all the transfers (3 different arrivals and departures), hotel in Rome and Siena, a private car/driver between the cities, private tours in Rome, including the Vatican and Sistine Chapel, and a private guide and wine tasting near Siena. To quote directly from the client. “Simply put, the tour program you put together was outstanding in every way. All of the drivers were very professional and the guides in Rome and Sienna were excellent. We all loved the hotel in Siena…it was a great choice! I talked with Pietro a couple of times when he called to make sure everything was to our satisfaction. That’s the first time I’ve ever experienced that level of exceptional service. The driver from Siena to Rome deserves special mention. When we asked if we could make a couple of stops to see other towns on the way back to Rome he was very accommodating, and even suggested the best locations to visit (we stopped in Pienza and Orvieto). He phoned Pietro and I authorized the extra service…it was a very simple process.” I thank all the agents who recommended Pietro’s Italy so highly; they exceeded all expectations!


I have recently used Pietro’s Italy for two very different types of trips. One was an anniversary trip that included a week in Tuscany and then their children met them in Rome. They did a Vatican tour and an Amalfi coast tour and several other tours. Pietro put it all together with hotel suggestions and much more. They were very well taken care of and loved everything.

The other trip I did was for 12 ladies that had a couple days in Rome before a cruise and Pietro’s did a wonderful job for their classic Rome tour and a Vatican tour. It was just what they wanted, private. They enjoyed the guide and being picked up versus meeting a group somewhere to join in. This was a last minute add on for the ladies and Pietro was wonderful about getting it done quickly.

Pietro was so personal with everything I needed for my clients. He called them upon their arrival and many other personal touches. He sends quotes very quickly and I felt he was there from beginning of the planning until the end of their trip. He even sent me emails after the tours to tell me how my clients were doing and that they enjoyed their day.

He is now my go to person for Italy. I highly recommend Pietro’s Italy.


Highly recommend Pietro Navarra of Pietro’s Italy…just put together a superb “last minute” package for four ladies to Italy…was PERFECTION…and he kept in constant touch with me so we could make adjustments as needed….Clients had some unexpected percs that Pietro added also…HE WAS GREAT!!!..and they were completely happy !!!


Good afternoon Pietro,
I know I spoke with you on Friday but, I wanted to extend my sincere thanks and appreciation for such a wonderful experience. Thank you to you and all your drivers and guides for a memorable 25th wedding anniversary and birthday. Everyone was so wonderful and certainly made our experience truly fantastic. It was such a pleasure to spend time with all of them. This trip was definitely the best one we have been on. Our favorite hotel was Castiglion Del Bosco. What a great place! Our whole experience was wonderful from the areas to the delicious food that we appreciate so much. Again, thank you for all the time you put into planning our trip. We will definitely use you for our return to Italy!!!